01
Support escalations arrive incomplete
Engineering spends the first response reconstructing impact, ownership, urgency, and reproduction context.
Independent engineering workflow consulting
Fix the handoff between support, product, and engineering.
Jira and Confluence workflow engineering by a former Atlassian software engineer, with TypeScript, React, and Node.js depth when configuration alone is not enough.
Fixed scope. Australian delivery. No employment or staff-augmentation engagement required.
Example workflow
Support escalation
Email, form, Slack, or JSM
Structured issue draft
Impact, priority, owner, acceptance signals
Human review
An accountable owner approves the change
Jira + Confluence handoff
Issue, runbook link, and visible audit trail
Automation prepares the work. Your team retains approval, access control, and operational ownership.
Good problems to bring
Start where delivery friction is already visible.
02
Jira reflects process history, not current work
Fields, transitions, permissions, and automation rules have accumulated without a clear operating model.
03
Delivery reporting requires manual interpretation
Leaders cannot see blocked work, cross-team dependencies, or release risk without another spreadsheet.
A bounded buying path
Diagnose. Implement. Keep it healthy.
Each step is separately scoped. Start small enough to measure whether the workflow is worth changing.
Workflow diagnostic
A$1,500 + GST
Stakeholder interviews, a current-state workflow map, baseline measures, risks, and a prioritized implementation plan.
Fixed scope · typically one week
Delivery workflow sprint
A$6,000 + GST
One high-value Jira, Confluence, integration, or reporting improvement implemented, tested, documented, and handed over.
Fixed scope · typically two weeks
Workflow stewardship
A$2,000 + GST / month
Monitoring, small improvements, office hours, documentation upkeep, and a monthly outcome review after a completed sprint.
Monthly · cancel with 30 days notice
A good diagnostic fit
- A software or technology-enabled team already using Jira or Confluence
- A recurring handoff or reporting problem with a visible cost
- A process owner who can approve changes and define success
- Access to representative, non-production data for discovery and testing
Questions before you book
Is this an Atlassian service?
No. This is an independent consulting service and is not affiliated with, sponsored by, or endorsed by Atlassian.
Do you replace our Jira administrator?
No. The work is bounded around a measurable workflow outcome and is designed to leave your team with maintainable configuration, code, tests, and documentation.
Will AI create or change issues automatically?
Only when that is appropriate and explicitly approved. Draft-first workflows keep an accountable human checkpoint before messages, records, or customer-impacting actions change.
What happens after the diagnostic?
You keep the findings and implementation plan. If the business case is sound, the next step can be a separately agreed fixed-scope sprint. There is no obligation to continue.
Bring one workflow that is costing the team time.
The first call checks fit. The paid diagnostic begins only after scope, access boundaries, timing, and price are agreed in writing.
Book a workflow diagnostic